Protection
Account Health Monitoring in Amazon
Trust our specialized team to keep your Amazon account always active.
A healthy Amazon account is the best protection
Amazon gives you free rein within its ecosystem, allowing you to manage your orders, to use their warehouses, and providing you with a wide range of management tools.
But be aware, you must adhere to their performance indexes or you’ll be blocked.
The ProMerit team closely controls and monitors performance indicators tied to account health. When an intervention is needed, we act quickly and efficiently to keep the account active at all times.
The ProMerit experience
ProMerit has mastered the complexity of Amazon requirements to avoid any interruption in sales related to account health.
Account health
- This index represents an account's overall adherence to Amazon policies. It is of paramount importance as it can directly lead to account suspension.
Compliance with policies
- Many internal Amazon policies or laws in the country of sale can put an account at risk. These notably include respecting intellectual property and compliance with established laws and standards.
Customer service
- Amazon places consumer satisfaction at the forefront of its strategy. As a result, feedback from customer service must be handled daily to avoid suspension of your sales rights.
Buyer satisfaction
- Amazon keeps a tally of the return rate of products as well as the reasons given for returns. An abnormally high return rate must be dealt with immediately. Otherwise, Amazon may irrevocably remove the product from its site.
FBA inventory performance
- Relying on Amazon's warehousing and shipping services (FBA) is useful, but to retain this right, it's important to adhere to parameters governing inventory age, turnover rate, and availability rate.
Storage limit
- Amazon owns numerous warehouses around the world, but there is a limit to its capacity, especially in high-demand periods. Amazon establishes storage limits for each account and product to give priority to the best sellers.
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