Multilingual Customer Service
Offer impeccable customer service in English, Spanish, and French, to meet the needs of all your customers.
Customer service makes the difference in online sales
Customer service is the only human contact between the customer and your company in online sales. Customers look for rapid, precise, and courteous answers to their questions. Satisfaction with the service received impacts conversion and return rates, and above all, consumer reviews on your listings.
ProMerit has maintained a remarkable 100% positive review rate for its customer service quality for years.
The ProMerit experience
Our trilingual English, Spanish and French team responds to customers in a professional manner, always in 24 business hours or less.
Response to buyers' messages
- Consumers often send messages directly via online sales platforms. ProMerit takes every measure necessary to ensure their satisfaction.
Follow-up on seller account ratings
- The rating on a seller account is a confidence indicator in the consumer's eyes. We monitor the ratings received and take action to maintain a high level of positive reviews.
Response to listing questions
- Consumers publish questions directly on product listings which are visible to all visitors. We respond to questions to keep consumers adequately informed.
Professional multilingual service
- ProMerit handles the daily tracking of messages, ratings, and questions, from Canadian, American and European consumers, in English, French, and Spanish. Customers receive service tailored to their needs.
DISCOVER OUR LOGISTICS SERVICES
ProMerit is a one-stop shop to ensure the online availability of your products across multiple countries. Our team simplifies operations and optimizes costs.
