You retain full ownership of your brand and assets. With our Scalable Account Management, we transfer all your content free of charge and facilitate the transition. Our model is based on freedom and trust: to date, 95% of our partner companies have chosen to stay with ProMerit.

Yes. ProMerit supports brands already active on Amazon in Canada, the U.S. and Europe. In the majority of cases, our involvement helps to increase sales and profitability, thanks to in-depth strategic analysis and the optimization of operations, marketing and logistics.

In principle, yes. If exclusivity is not possible, the situation will be discussed with you in full transparency before the collaboration begins.

ProMerit acts as a strategic partner. Depending on the model chosen, Scalable Account Management or Strategic Partnership we are directly involved in performance, key decisions and, in some cases, financial risk.

With Scalable Account Management: ProMerit offers a pricing structure tailored to your needs.

With the Strategic Partnership: there are no fixed fees. ProMerit buys your products at a fair price and shares the results with you.

Yes. Our solutions are flexible and can evolve in line with your brand’s growth and objectives.

ProMerit provides real-time reporting on your sales, visibility and key metrics directly on Amazon. You receive accurate, actionable data to monitor the profitability and effectiveness of every decision.

With Scalable Account Management: you are responsible for advertising expenditure.

With Strategic Partnership: ProMerit invests directly in promoting your products to maximize visibility and sales on Amazon Canada, the U.S. and Europe.

With Scalable Account Management: you provide the content, with the option to commission ProMerit.

With Strategic Partnership: ProMerit produces all content in line with your brand guidelines, at its own expense, to ensure consistency and performance on Amazon.

Yes. ProMerit optimizes and enhances titles, descriptions, images and the structure of listings to improve visibility, conversion rates and performance on Amazon and associated marketplaces.

Yes. The recommended retail prices set by our partner companies are always adhered to, without exception, in order to maintain balance with physical retail networks and prevent the cannibalization of sales channels.

Yes. ProMerit carries out continuous monitoring on Amazon to identify unauthorized sellers, content misappropriation and any practices likely to damage your brand’s image and credibility.

Yes. Our automated systems monitor accounts twice a day (24 hours a day) to detect any anomalies. If a problem arises, an alert is sent directly to a member of our in-house team, who responds promptly using our established processes and our experience with Amazon’s support channels, in accordance with the platform’s policies.

With Flexible Account Management: returns are processed according to your instructions, whether that means returning them to your warehouse, temporary storage or disposal.

With Strategic Partnership: you have no returns to manage. However, exceptional circumstances, such as a manufacturing defect, may require intervention.

Yes. ProMerit ensures strict compliance with Amazon’s requirements regarding packaging, labelling, warehousing, FBA preparation and deadlines, in order to avoid penalties, stock rejections and sales interruptions.

With Scalable Account Management: your company remains responsible for tax compliance and the collection of duties in each market.

With Strategic Partnership: you benefit from ProMerit’s tax structure. We manage the collection and compliance of duties for sales made in Canada, the United States and Europe.

Amazon is ProMerit’s core area of expertise, with operations in Canada, the United States and Europe. We also support brands on Walmart and act as an agent or distributor for Costco in Canada and the United States.

Yes. Each marketplace has its own rules, algorithms, content formats and performance drivers. ProMerit adjusts marketing, operational and logistics strategies according to the platform and the target market.

Yes. ProMerit supports brands in implementing a structured, consistent and profitable multi-channel approach, ensuring that pricing, brand image and operations are aligned across all marketplaces.