Last updated: May 25th, 2026

At ProMerit, accessible from https://Pro-merit.com, the privacy of our visitors is an absolute priority. This Privacy Policy describes what information we collect, how we use it, with whom it may be shared, your rights, and how you may exercise those rights. By using our website, you consent to this policy.

Definitions

In this policy:

“You,” “Your” refers to any visitor or user of our website.
“We,” “Us,” “Our,” “ProMerit” refers to ProMerit and its subsidiaries.
“Parties” refers to both you and ProMerit.

This policy applies only to online activities on this website and does not cover information collected offline or through other channels.

Information We Collect

We collect different information depending on your interaction with the website:

1. Website Browsing

IP address, browser type and version, Internet service provider, operating system, pages visited, time spent on each page, referring pages, and exit pages.

Approximate location data and other anonymized technical information.

2. Newsletter and Communications

Name and email address if you subscribe to our newsletter or contact us.

This information allows us to personalize communications and respond to your requests promptly.

3. Customer Service Contact

Name, email address, phone number, and other relevant information voluntarily provided.

Used solely to identify your request and provide effective support.

4. Cookies and Log Files

We use cookies to improve your experience, personalize content, and analyze website usage.

You may disable cookies through your browser settings; however, some website features may be limited.

How We Use Your Information

We use your data to:

• Provide and maintain our website.
• Improve, personalize, and develop our website and services.
• Understand how you use our website to optimize your experience.
• Communicate with you, including customer service, updates, and marketing.
• Detect and prevent fraud.
• Comply with our legal and contractual obligations.

Sharing Your Information

We never sell your personal data. We may share your information only in the following cases:

Third-party providers: hosting, analytics, IT services, legal counsel, accountants, or other providers necessary to deliver our services.

Legal obligations: to comply with the law, protect our rights, our website, or our users.

Some of these providers may be located abroad and may have their own privacy policies. We recommend reviewing them.

Your Rights

Depending on applicable laws (GDPR, CCPA), you have the right to:

• Access your personal data and obtain a copy.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data, subject to certain legal obligations.
• Restrict or object to the processing of your data.
• Withdraw your consent to the processing of personal data.
• Obtain your data in a portable format.
• File a complaint with the relevant authority if you believe your rights are not being respected.

To exercise these rights, please contact us at: info@pro-merit.com

Security and Data Retention

Your information is stored securely and protected against unauthorized access, modification, or disclosure.

We use HTTPS and SSL certificates to secure data transmission.

Your data is retained only for as long as necessary to fulfill the purposes described above or to comply with legal requirements.

Protection of Minors

We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided information, please contact us immediately so that we may remove such data.

Policy Changes

We may update this policy at any time. Changes become effective immediately upon publication on the website. We encourage you to review this page regularly.

Contact

For any questions regarding this policy, the exercise of your rights, or any request concerning your personal data:

ProMerit
Email: info@pro-merit.com
520, 1st Avenue
Lévis, Quebec G6W 5M6
Canada